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The Bhutanese and the Customer Service

Bhutan has developed fast track in many field such as telecommunication and other developmental activities which involved huge money. On the other hand, customer service is something which doesn’t need anything to change and develop. It’s just a mentality of people which needs to be improved. Some outsider tagged Bhutanese as very social and jolly. Likewise, even when we travel overseas, we miss our country for the same social reason. This is totally different in the area of customer services in all spheres which has customer dealings. Forget about the government outlet who are entitled their salary at the end of the month without any problem but even the private and corporate firms who knows that their daily wages depends on business which again depends on the number of the customers also treat customer in no different manner. They all treat customer as if they are doing favour to the customers for free. A very good example of ill treatment can be Bank of Bhutan. At one instance, I w...

A day's activity

Monday start 4:30am every week. With little bit of brush up and packing something for lunch takes up around an hour. Hour journey by bus make me just on time to start my work by 7 am. For around an hour seems fine every Monday. By 9 am everyone gets up and comes to Uni to get their work done, that is when desk become hell. DOn't get to take entitled break as people que up long line which makes me feel guilty to even ask for break. Good thing about being busy is I never had to look at clock to get 11, before i get a chance to look at time, my next shift guy will remind me leave, after working 4 hours, it is still morning, 11am which gives me more than half day for myself on book. 11-1pm is my tutorial which I always make a point to attend and I always tried to get my practical done in that allocated class itself. 2 hours pass in no time as I struggle to get my prac working. No sooner clock strike 1pm, I run to get my belly filled with what ever I pack in the morning or atleast somet...

making reading a Habit

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The first time I read book was way back in 2003 when I was working part time at Jigme Dorji Wangchuck Public Library.The first book I read was one of Daniel Steel's books. I read few books of Daniel steel and Sidney Sheldon. I vividly remember reading this particular book, woman of Substance by Babarra Taylor as it was my favourite book from few that I have read that year. When I went back to college, I couldn't continue with reading as I was kinda book worm and always with my text books and I never had time to think about those frictions. After long gap, the first book I read is in 2010 which I could complete in a week. I admit that novel taking a week is very long for any regular reader but in my own record, I don't remember completing a book in less than two weeks. I feel good to be reading again. How I ended up picking old habit :I am kind of person who gets influenced by surrounding/environment so easily. The house where I stay now has massive collection of books and ...
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Recently, I thought I was spending so much time in facebook and minimize its usage but again I asked myself this question : What is facebook not! If we nicely balances the benefits and disadvantages, the first one out weigh the later. Facebook keeps us connected with all friends we already have on our friend list and it helps us find our old friend, make us meet new friends and helps us form human network. It is doing amazing job. Regarding the technology, it is very user friendly. Even a primary school kids can be found using facebook and we can just search and find everyone there. Meaning it makes just one place to find any one in entire world. If facebook is a country, it would be the largest one in the World. It can be considered as any application, it reports weather, staying in Brisbane, we can get weather report from any region by just being in our home. It keeps us updated of sports news by friends cheering for one another by putting the name of that in status which ever sports...

Learning mistaken for studying(Book)!

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I have always thought that "Learning" is something that we do from books or teacher and also thought learning can only mean which is related to profession. Lately, I realized that Learning can mean anything from cooking to knowledge from books.Anything new to us can be considered learning. Staying with friends from different culture and background(international), helps us learn many new things everyday. I am learning to cook different things, talk in better ways, and all the good ways of bringing up a family. I am really into it and like what I am getting from it. As I learn I can feel the differences and values of these new things I learned. Interest changes with age and I feel my interest at this age is in cooking and family. I am eagerly waiting to get back home and make use of all the new things I have learned here. Well, Learning never stops is rightly said.

My Shadow

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There is saying in Buddhist studies that there is no single animal or living being who was not our parents once. Whether that is true or not but the way we treat animals really affects the way they behave. The animals, especially dogs born in Australia or any other countries where people have habit of keeping pet are really lucky. People spent lots of money raising animal, though the count won't excess 2 or 3. People treat pet equal to human, in terms of diet, health and shelter. They keep any animals as pet, such as cat, snake, pig and dogs, among which the later one is popular. People don't treat dogs with junk, left over food like some one the Asian countries do. I was talking once to myself "that some of the animals born to people here are more fortunate than people in some other countries". Once I even read in news headline "Kaula died after two emergency surgery". The dog pictured is pet to my house owner with another one. Since the other dog, is litt...

Back to work

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Today 29/01/2101 is my first day at work after long break of 3 long months. Actually, it wasn't for me but since the full time people had meeting some of casuals were called to work. I felt good since I can get myself prepared before real work starts. The desk wasn't so busy, but never idle at any point. There was always something for me to do. I have another shift on Monday and quite excited about it too. I enjoy my work mainly because of different kind of people I get to meet. As usual, I meet some people today who were really grateful to what I did and there were few other people who was demanding something without proper reason and question to ask. Few people even think that, just because they were sent to Help Desk by someone, we have to solve the problem even if it not related to us. Now this is something else:( Meeting different people and learning from them is one thing and learning from my work whether I could solve it myself or solve by asking my colleague is another ...